James Cash Penney

Courteous treatment will make a customer a walking advertisement.

Growth is never by mere chance; it is the result of forces working together.

The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

Although I write to entertain, and try to keep my work free of didacticism, I do have a rather passionate belief in our need to be connected to - and to learn from - history.

Me, my literary reputation is mostly abroad, but I am anchored here in New York. I can't think of any other place I'd rather die than here.

Why do men fight who were born to be brothers?